Genesis Ranks Highest among Luxury Brands; Buick Ranks Highest among Mass Market Brands
TROY, Mich.: 12 Feb. 2020 — Love is in the air. Maybe it’s the proximity to Valentine’s Day or maybe it’s that owners see dependability of their three-year-old vehicles improving in 2020. According to the J.D. Power 2020 U.S. Vehicle Dependability StudySM (VDS), released today, overall vehicle dependability improves 1.5% from 2019.
“Despite the increased adoption of complex vehicle technology, dependability continues to improve,” said Dave Sargent, vice president of global automotive at J.D. Power. “There’s no question that three-year-old vehicles today are better built and more dependable than same-age vehicles were in previous years. However, the rapid introduction of technology is putting increased pressure on dependability, so it would not be surprising to see problem levels plateau, or even increase, over the next few years.”
The study, now in its 31st year, measures the number of problems per 100 vehicles (PP100) experienced during the past 12 months by original owners of their three-year-old vehicles. The 2020 study measures problems in model-year 2017 vehicles. A lower score reflects higher quality, and the study covers 177 specific problems grouped into eight major vehicle categories.
Following are key findings of the 2020 study:
- Vehicle dependability improves—but at a slower rate: The industry average in 2020 is 134 PP100, which is an improvement of just 2 PP100 from 2019. (However, in 2019, there was an improvement of 6 PP100 from 2018.) Despite the slowing rate of improvement, 2020