Genesis, Lexus, Tops J.D. Power 2020 U.S. Vehicle Dependability Study : Automotive Addicts

Genesis Ranks Highest among Luxury Brands; Buick Ranks Highest among Mass Market Brands


TROY, Mich.: 12 Feb. 2020  Love is in the air. Maybe it’s the proximity to Valentine’s Day or maybe it’s that owners see dependability of their three-year-old vehicles improving in 2020. According to the J.D. Power 2020 U.S. Vehicle Dependability StudySM (VDS), released today, overall vehicle dependability improves 1.5% from 2019.


“Despite the increased adoption of complex vehicle technology, dependability continues to improve,” said Dave Sargent, vice president of global automotive at J.D. Power. “There’s no question that three-year-old vehicles today are better built and more dependable than same-age vehicles were in previous years. However, the rapid introduction of technology is putting increased pressure on dependability, so it would not be surprising to see problem levels plateau, or even increase, over the next few years.”


The study, now in its 31st year, measures the number of problems per 100 vehicles (PP100) experienced during the past 12 months by original owners of their three-year-old vehicles. The 2020 study measures problems in model-year 2017 vehicles. A lower score reflects higher quality, and the study covers 177 specific problems grouped into eight major vehicle categories.


Following are key findings of the 2020 study:


  • Vehicle dependability improves—but at a slower rate: The industry average in 2020 is 134 PP100, which is an improvement of just 2 PP100 from 2019. (However, in 2019, there was an improvement of 6 PP100 from 2018.) Despite the slowing rate of improvement, 2020

Spaceflight Industries to sell its satellite rideshare launch business to Japan’s Mitsui & Co. and Yamasa – TechCrunch

Spaceflight Industries to sell its satellite rideshare launch business to Japan’s Mitsui & Co. and Yamasa – TechCrunch

Spaceflight Industries, owner of both Spaceflight, Inc. and BlackSky, is selling the Spaceflight, Inc. portion of its business to Japanese industrial corporation Mitsui & Co. and Yamasa . The pair will own the company in a 50/50 joint venture after its closing. The deal will see Spaceflight continue to operate as an independent business based in the U.S. and headquartered in Seattle, with the same mission of providing rideshare launch services for small satellite payloads.

Meanwhile, Spaceflight Industries will use the funds generated from the sale (the terms of the deal were not disclosed) to re-invest in its BlackSky business. BlackSky is an Earth observation company that deals in geospatial intelligence. It currently operates four satellites in orbit, with eight more planned to join its constellation sometime later this year.

The deal also means that Mistui & Co, which is one of Japan’s largest businesses and operates in infrastructure, energy production, IT, food, consumer products, mining, chemicals and more, will now be in the rocket launch rideshare business as well. Mitsui also has an aerospace arm that includes a space business which provides satellite development, launch and operation services. It noted in a press release that Spaceflight will become “the cornerstone” of its space strategy pending close of the deal.

Spaceflight has been offering its services since 2010, launching a total of 271 satellites on 29 separate rocket launches. In 2020, Spaceflight is planning 10 missions. The company’s business seems poised to grow as more launch providers and more small

How to Write an Effective Self-Service Article

How to Write an Effective Self-Service Article

The best way to support customers is to help them help themselves. 

Once you’ve wrapped your mind around that sentence, consider this: Many of your customers want to solve their own problems, and have often tried to do so before reaching out to your support team. In fact, one study showed that 67% of customers prefer self-service instead of interacting with a customer support rep. What’s the most proactive approach to providing self-guided customer support? Effective self-service articles.

In theory, a self-service article is a perfect strategy for helping customers to help themselves, preventing a heavy influx of support tickets, and reducing the administrative burden on your team. That being said, writing a great self-service article isn’t always so easy or straightforward.

The study described above also showed that 58% of customers are unable to resolve their own problems by using self-service. And there’s good reason. Providing self-service is challenging. How can you explain an issue that might seem intuitive to yourself (a seasoned expert at your product or service)? How can you clearly explain solutions to customers without getting bogged down in the details? Finally, how do you choose what kinds of topics and questions to cover, when it seems there are an innumerable variety of support requests?

In this article, we’ll take a look at a breakdown of how you can write a self-service article that actually works-creating a great CX that helps your customers fix their own problems before contacting your team.

Use helpdesk software to build

2020 Mercedes-AMG GT R Roadster Review & Test Drive : Automotive Addicts

mercedes-amg gt r roadster

There are those rare occasions that you don’t forget – when you see an exotic car pull up next to you and the driver acknowledges your googling eyes and perhaps the exotic owner does something to put a larger smile on your face, such as rev the engine or put his/her foot down. Well, this week, I had the chance to be the exotic owner in one of Mercedes’ hottest vehicles, the AMG GT R.

>> Get the best price on the Mercedes-AMG GT from a network of local dealers now. <<

The new 2020 Mercedes-AMG GT R is right at the pinnacle of performance for the German brand outside of the new GT R Pro and a forthcoming Project One supercar. Having experienced the AMG GT in the GT S and GT C forms, I knew I was in for a treat in getting the new GT R Roadster in to check out for a while.

mercedes-amg gt r roadster

As you expect, you’re going to have stunning performance numbers from the new AMG GT R, despite comparing its 577 horsepower and 516 lb-ft of torque to some of the other exotic car competition out there. The engine, a delightfully tuned variation of the brand’s 4.0-liter BiTurbo V8, delivers a wide band of power through the rev range, never lagging or giving out of breath up to redline followed up by a snarling and popping exhaust note. Being mated to a snappy-shifting 7-speed dual-clutch transmission, the relentless power is direct to the rear

Impala raises $20 million to build the API of the hotel industry – TechCrunch

Impala raises $20 million to build the API of the hotel industry – TechCrunch

Impala has raised another round of funding just a few months after raising an $11 million Series A round. This time, the startup is raising a $20 million Series B round led by Lakestar. Latitude Ventures is also participating in the round.

The company is building a service that works pretty much like Plaid, but for hotel rooms. The hotel industry relies on old-school “property management systems” to manage rooms, room types, pricing, extras, taxes, etc.

Instead of asking hotels to switch to an entirely different property management system, the company is upgrading those systems with a modern API. This way, you can build applications that query hotel data directly with a few lines of code. You get a standardized JSON response from the API.

Impala is currently compatible with a handful of property management systems. The company is still adding more systems in order to cover a wider range of hotels.

Three hundred hotels are currently working with Impala, such as Accor hotels (Mercure) and Hyatt-branded hotels. The company currently has a backlog of 3,500 hotels. It really shows that the industry has been waiting for a product like this.

While Impala is still focused on surfacing data in an easy-to-code manner, the company is already thinking beyond read-only data. The startup wants to let developers book rooms directly using the Impala API.

It could open up hotel bookings to many other services. For instance, you could imagine being able to book rooms on Lonely Planet’s website. Services